Accessibility statement for The Space

The Space is committed to making our platforms and communications as open and accessible as possible. Our aim is to combine a compelling user experience with high levels of accessibility and inclusivity, so our site can be used by all of the people in our target audiences, whatever their abilities or disabilities. Our ongoing site development and content creation is guided by accessibility guidelines such as WCAG 2.0 and BS 8878.

Adapt your experience to your needs

While this site has been created to be usable ‘as is’, many people are likely to get the most accessible experience of using this site by customising their computer to suit their individual needs – for example: to get the site spoken to them, to change its colour-scheme, or increase the size of its fonts.

If that sounds like it would be useful to you, we recommend you visit
WAI’s Better Web Browsing: Tips for Customizing your Computer or BBC My Web, My Way to read or watch videos of how these customisations (achieved by using accessibility features already on your computer, phone or tablet, or through installing assistive technologies) might suit you.

Limitations of this site’s accessibility

While our user testing of the site with disabled people has found that they can use the site easily, we are aware that it has a few accessibility limitations, and we are currently working to address these:

  • Some users may have difficulties locating and resolving error messages in our contact form.  We’re working to improve this area.
  • While the whole site can be used via the keyboard, we are working to improve the usability of the keyboard navigation on the mobile version.
  • Some of the videos we link to may not provide captions, transcripts or audio-description. If these are important for you, please contact us at
  • Some of the features of the site work use WAI-ARIA to provide an accessible experience. All modern computers, tablets and phones include browsers that support WAI-ARIA. However, older Android 4.1 devices do not. If your phone or tablet uses Android 4.1, and you have any difficulties using the site we recommend you update the operating system on your device to a more recent one.

If any of these current limitations prevent you from getting the information you need from our site, please call us on 0121 663 1488 and we will be happy to help you.

Please let us know if you have difficulties using this site

We are always looking to improve the accessibility of our site. So, if you find anything on the site difficult to use, please let us know by visiting Please write “Website” in the ‘subject’ field so your message is directed to the team that will be able to assist you. To help us understand your difficulty quickly, it would help us if you provide the information advised in ‘Contacting Organisations about Inaccessible Websites’ in your request.

All constructive feedback regarding the accessibility or usability of our site is welcome and will be carefully considered.
This accessibility statement was last updated on in Jan 2020 and follows the advice on accessibility in British Standard BS 8878.